Terms of service

These Terms and Conditions together with the service as detailed in your Membership Agreement govern the sale and provision of the service and form the contract you are entering into between us and you. The price payable for the services is as set out on the Membership Agreement and inclusive of any applicable VAT. We take payment upon receipt of your order and accept no liability if services are delayed where payment is not received by us. If it is not possible to obtain full payment, then we may refuse to process your order and/or suspend services. By your purchase of a membership from us you agree to be bound by these Terms and conditions. You are entering into a contract based on these terms and conditions on the date we receive your first payment irrespective of whether you have signed the Membership Agreement supplied.
Membership
You are required not to be in a relationship and to provide us with true and accurate information, and we reserve the right to decline applications. Whilst all members are interviewed, and ID verified, we accept the particulars given to us given in good faith. We advise you to verify the particulars of others for yourself and we cannot accept any liability for the validity of the information we provide. Your safety is very important, and we advise that you read our Dating Safety Handbook and take sensible precautions when meeting others.
Your Service
Your matchmaking can commence after your profiling interview, and we have all the necessary documents from you including your approval of your Matrimony profile. Your service may include additional services to matchmaking if specified in your Membership Agreement and if so, it is your responsibility to request these services during your membership. Any such additional services will not be available once your membership has ended.
“Recommendations” as detailed on your Membership Agreement, are defined as profiles of others put forward to you for your consideration and will be selected with your partner preferences in mind. Recommendations will be put forward subject to availability and whilst you confirm you are still seeking a partner through our service. If you no longer wish to receive Recommendations from us, then we will not be required to supply any further Recommendations or to facilitate Introductions.
The number of Recommendations we will put forward depends upon your characteristics and how narrow or otherwise your partner preferences are. We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable, notwithstanding that these persons may only match your partner preferences to a degree, as this approach has proved successful for many of our clients. You accept that those we recommend to you will not necessarily agree to proceeding further and/or to meeting you as the choices made by others is not within our control.
Our matchmaking can include the sourcing of potential partners from beyond our current membership and we reserve the right to recommend to you others who may have been retained through these means and may not have paid a fee. However, all those we recommend to you from whatever source, will first have been ID verified and interviewed.It remains entirely your responsibility to let us know whenever you would like to receive a Recommendation and we would not normally supply further Recommendations to you when you have indicated you do not wish to receive them. In such instances, the service may be suspended and then reactivated when you ask us to do so, provided there is still service time available, as detailed in your Membership Agreement.
We will fulfil our guarantee of supplying to you the number of Recommendations as specified in your Membership Agreement, even if where necessary, we need to extend the period of service. This guarantee is subject to no significant change in your own circumstances or partner preferences after your profiling interview likely to make matchmaking more difficult or impossible.
Conduct requirements
We will treat you and all members with courtesy and respect and expect and require the same from all members. You agree not to: harass, or cause a nuisance, inconvenience, distress or anxiety or violate the privacy of anyone we introduce you to or any employee or agent of this Matrimony company. Options Limited or its subsidiary /associated companies; do anything which restricts or inhibits anyone else’s use and enjoyment of the services; do anything that deliberately or recklessly prejudices or damages the reputation of this company/ Matrimonial services Options Limited or any of its subsidiary /associated companies.
If there is a problem with the services If you have any questions or complaints about our services, please contact us. You can do so by calling us on 9041440044, Monday to Saturday 10am to 6pm, or writing to us at: Membership, Wedding Tales MATRIMONY JMD Regent Arcade, Unit No 102 FF,  MG Road sec 28, Gurugram , Haryana 122002 or contacting us via email: contact@weddingtalesmatrimony.com We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act (the Act).
Confidentiality
You must not discuss or show any details of other members that we have supplied to you, to any other members or non-members at any time during or after your membership as this would be a violation of privacy. We will hold your details in the strictest confidence and abide by The Data Protection Act and GDPR. You agree not to disclose any of your membership experience or the identity or personal information of any others we introduce you to, to anyone including any media outlets or share such information anywhere online or any website without the explicit permission of both us and of the other party(s) concerned. You agree that we can share your data with 3rd parties for validation purposes and share data with other matchmaking agencies we liaise with who also ID verify and interview members, solely for the purposes of matchmaking. Should your service include advertising, you agree we can share agreed information about you for the purposes of advertising for prospective partners for you.
terminate your membership in the following circumstances where:
  • You have breached these terms and conditions
  • You have failed to maintain contact with us or not responded to our contact for a period of more than 6 months
  • You have provided us with false information
  • We have received either a serious complaint or persistent complaints about you which in the sole opinion of our Managing Director, justifies termination of membership
  • Your personal details or partner preferences have significantly changed. This would include but is not limited to: a change in your sexual orientation; the acquisition of a criminal record, or a relocation which significantly adversely impacts on our ability to deliver the service
  • You may terminate your membership with us at any time by writing to us using post or email. However, for the avoidance of any doubt, in the event of a termination of this contract either by us or you, no refund will be applicable unless we have breached these Terms and Conditions or breached your Consumer Rights. This contract is for the maximum service term detailed on your membership agreement if that is required, with no refund applicable for early termination; the service and the fee paid are not divisible pro rata, so if you change your mind or no longer require the service before the end of your contract term, then no part of the fee shall be refundable. You will not be entitled to any refund for any other reason(s) other than your legal right to cancel within 14 days of when this contract commences.
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